Social Media for Dealers

A resource from HuebnerPetersen's Dealer Marketing Services

What you offer matters!

Why should your customers (or potential customers) “find” your RV dealership on Facebook, or “follow” your dealership on Twitter? What are you offering on Facebook or Twitter?  Is it something that actually matters to your customers? If not, they have no reason to build a relationship in these arenas.

Read this shockingly simple observation (and cartoon!) from Tom Fishburne about how you can’t just say “follow us” and not back it up with something!

social media ghost town

Filed under: Strategy, The Basics, , , , , ,

Twitter for your dealership.

Twitter Bird

Still wondering how your RV dealership can use Twitter? There are tons of ways. It’s all about reaching out, making contact, and promoting your dealership. It takes work, but the rewards (in what you learn, who you connect with, and business potential) are huge.

Here’s a quick New York Times article on small businesses harnessing the power of Twitter.

Our top take aways from the article:

1.  Taking the time to listen is never a waste (we’ve talked about that quite a bit!)

2.  Make what you say on Twitter meaningful and interesting, nobody cares about what you ate for lunch.

3.  Ask your customers for input. Use Twitter to solicit opinions and advice.

Read the whole article for a few quick case studies!

As we’re sitting in the middle of winter, where the RV industry slows a little, it’s a great opportunity to take the time to learn about social media tools (like Twitter) and put the effort into setting them up and making them work for your RV dealership!

Give it a shot, and let us know if you have any questions!

Filed under: Twitter, , , , , , ,

A cupcake case study.

A cupcake social media case study
We love social media success stories and sharing case studies in which businesses have triumphed using social media as a key marketing tool. If that business also happens to sell cupcakes? Even better.

Now we know that the world of RVing and the world of cupcake bakeries differ in more ways that can be counted on one hand, but bear with us. There are very few businesses that base their entire marketing strategy on social media, and this case study highlights one of them (make sure to read it!).

While we understand that you can’t go about selling RV’s like you go about selling cupcakes, but there are great takeaways from Foiled Cupcakes focused social media strategy that can guide and inspire you.  Here are key tips we’ve pulled out of this delicious cupcake case study:

1.  Connect with the right people

You can find tons of followers the wrong way, but the only way to succeed is to find people that think your story and message is interesting.  This means don’t use a robot to build followers and do your legwork to find your customers online.

2.  Reply
Make sure you’re interacting, replying and conversing with every single comment or message that comes your way. Be genuine, be helpful, and give (not sell) as much as you can.

3.  Have goals

Set goals or figure out what you hope to accomplish with social media. With a clear plan in mind you’ll stay focused and start connecting with the right people in the right way.  Are you trying to build a local following?  Are you trying to educate consumers on RVs?  Are you trying to generate website traffic?  Think about what you want your social media efforts to do for your dealership.

4.  Don’t waste time

Your tweets, updates and blog posts are suppose to be genuine and honest. If it takes you hours to make something up, it’s a waste of time. If you’re passionate about what you post and what you write about, time will fly and your passion will be apparent.  Establish an angle for your writing, one that fits your dealership.

Look how much we learned from cupcakes today — don’t you want one right now?!

*Photo Credit: megpi

Filed under: Small Business, Why social media?, , , , , , , , ,

Use a little video!

Get a flip cam & shoot some dealership videos!

Video adds an extra dimension to your marketing efforts.  It allows you to talk directly to your RV customers.  Now, more than ever before, utilizing the power of video is easy as pie!  Check out this article from the AmEx OPEN forum: 5 Super Easy Ways to Promote With Video. The article has great information on what it takes to shoot video as well as ideas for video topics.  Get a flip cam and get going!

Easy ways for your RV dealership to use video:

1.  Establish a YouTube Channel

Personalize the channel and link to it on your dealership’s website.  Keep your channel up to date, post new videos on a regular basis.   Showcase interesting videos you shoot and videos made available to you by your manufacturers and suppliers (check out Jayco’s YouTube Channel here)

2.  Add video to your website

Feature a video on your website’s homepage.  You can change it out on a regular basis to keep your content fresh and to focus on current promotions.  You can take it a step further and add a “Video” tab/page to your website where you can feature a host of relevant videos.

3.  Use video in your social media efforts

If you post a new video to YouTube or your dealership’s website, tweet about it and provide the link.  Upload your videos to Facebook and build community discussions around them.

*photo credit: *ChArLiE 2010(^:*’s

Filed under: Strategy, Video, , , , , , , , , ,

RV dealers take note…

RV dealers take note of this blog post:

“Dear Car Dealerships – Stop Sucking” (specifically, stop w/ the bad websites, you can do much better and that’s where consumers shop!) via Chris Brogan’s blog http://bit.ly/baXmOB

*photo credit Electric Images

Filed under: Local Biz Tools, The Basics, , , , , , , , , , , ,

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This information is brought to you by HuebnerPetersen's Dealer Marketing Services and Front Lines Marketing Programs. Please visit http://HuebnerPetersen.com for further information.

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